Refund policy

Return Policy: Coffee

We would like you to be satisfied with your coffee purchase, however we can only accept returns of coffee if there is an issue with the roast or an error with your order. All requests for coffee returns must be made within 7 days of receiving your order and you must provide us with the roast date, batch number, name and order number. If packages are returned because they went undelivered due to error, we reserve the right to charge additional handling/retrieval fees. 

Contact us at orders@montealto.com. Coffee purchased on our Website can only be returned to our roastery, they cannot be returned at any of our cafes or secondary locations.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@montealto.com.